If your deposit is placed on hold, please contact Customer Support to inquire about it. Usually, it is one of the following reasons:
- The deposit takes you over your annual deposit limit. The best way to resolve this is to apply for a Dasset Moon Account to increase the annual deposit limit of 50,000 NZD.
- If you recently made multiple deposits in the same amount, one or more of the deposits may have been put on hold to make sure they aren't part of a duplicate deposit - a single deposit that's been sent to your account multiple times due to a technical issue. The best way to avoid this situation is to send different amounts whenever you send multiple deposits within 72 hours.
- The name on the bank account you deposit from does not match the name on the Dasset account. If you are an individual and deposited funds from a trust, business, or similar, then you need to complete verification of the legal entity to receive funds quickly.
- Your bank asked us to put an incoming deposit on hold due to irregular activities.