Why is my deposit on hold?

If your deposit is placed on hold, please contact Customer Support to inquire about it. Usually, it is one of the following reasons:

1. The deposit takes you over your annual deposit limit. The best way to resolve this is to apply for a Dasset Moon Account to increase the annual deposit limit of 50,000 NZD. 
2. If you recently made multiple deposits in the same amount, one or more of the deposits may have been put on hold to make sure they aren't part of a duplicate deposit - a single deposit that's been sent to your account multiple times due to a technical issue. The best way to avoid this situation is to send different amounts whenever you send multiple deposits within 72 hours.
3. The name on the bank account you deposit from does not match the name on the Dasset account. If you are an individual and deposited funds from a trust, business, or similar, then you need to complete verification of the legal entity to receive funds quickly.
4. Your bank asked us to put an incoming deposit on hold due to irregular activities.