Dasset will attempt to recover funds which fall under three scenarios.
- Cross-chain Deposits
- Removed Wallet Token Recovery
- Unsupported ERC20 Token Recovery
Please review the below information about coin recovery, if you have a recovery request that falls within the below parameters, please submit a general support request using this link.
Not all deposits can be recovered and the time frame of recovery is at our discretion.
This policy DOES NOT apply to deposits with incorrect or missing memos on currencies such as CryptoNote, NXT, BitShares, XRP, STEEM, or any others that rely on a message/memo/tag for crediting deposits.
- BCH/BSV Crosschain deposits will NOT be recovered. Please use caution when sending BCH/BSV as there is no replay protection
Note: We will not recover funds that were distributed as part of an ICO.
This policy DOES apply to deposits sent to an address of another coin on another network. This includes but is not limited to:
- Sending, for example, BTC to a BCH address
- Sending an OMNI/XCP asset to ANY address other than the one assigned
- Sending ETH to an ETC address
It is possible that some tokens may not be recoverable. In the event your tokens are not recoverable, Dasset will return the recovery free, minus any transaction fees or other expenses.
Please allow up to 30 days for recovery once payment has been received and confirmed.
Crosschain Deposit Recovery
Crosschain - A deposit of one coin to a different coins address is considered a cross-chain deposit
Dasset will only attempt to recover cross-chain deposits that exceed 9,000 NZD at the time of deposit, within 7 days of the deposit and will charge 0.10 BTC for this recovery. Recovering coins cross-chain is an inherently dangerous and time consuming process.
Due to our new Crosschain Recovery System, the minimum requirement for cross-chain recoveries is $6000 at the time of deposit for the following cross-chain pairs:
- BTC to BCH
- BCH to BTC
- BTC to USDT
- USDT to BTC
Removed Wallet Token Recovery
Dasset will attempt to recover tokens from wallets that have been removed. Dasset notifies customers multiple times prior to removing wallets for a token from the exchange. Dasset also provides a minimum of 30 days for customers to withdraw funds from wallets that are schedule to be removed from the exchange. Customers who do not withdraw their funds before the communicated deadline will be subject to a 0.30 BTC recovery fee for the wallet balance of the individual token they wish Dasset to recover on their behalf.
Unsupported ERC20 Token Recovery
Dasset will attempt to recover unsupported ERC20 tokens sent to the exchange for a fee of 0.25 BTC per recovery.
It is possible that some tokens may not be recoverable. In the event your tokens are not recoverable, Dasset will return the recovery fee, minus any transaction fees or other expenses.